Return & Refund Policy

Thank you for shopping with Findopia! We want you to have a pleasant shopping experience, and we understand that sometimes returns are necessary. Please review our Return Policy carefully to understand our guidelines and procedures for returning products.

1. Eligibility for Returns:

You may be eligible for a return if you meet the following criteria:

• The product is unused, in its original packaging, and in the same condition as when you received it.
• The product was not purchased during a sale or promotion that specifically mentioned "Final Sale" or "Non-Returnable."

2. Return Period:

Our standard return period is 30 days from the date of delivery. Please make sure to initiate the return process within this time frame to be eligible for a refund or exchange.

3. Return Procedure:

To initiate a return, follow these steps:

• Contact our customer support team at info@findopia.shop and provide your order number, the item(s) you wish to return, and the reason for the return.
• Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.
• Securely pack the item(s) in their original packaging to avoid damage during transit.
• Ship the item(s) to the address provided by our customer support team.

4. Return Shipping:

Unless otherwise specified, customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure that the returned item reaches us.

5. Refund Process:

Once we receive and inspect the returned item(s), we will notify you regarding the status of your return. If the return meets our eligibility criteria, we will process the refund using the original payment method within 15 business days.

6. Exchanges:

If you wish to exchange an item for a different size or color, please contact our customer support team for assistance. Exchanges are subject to product availability.

7. Non-Returnable Items:

The following items are not eligible for return:

• Damaged or incomplete products.

8. Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund as per your preference.

9. Final Sale Items:

Items purchased during special sales or clearance events, marked as "Final Sale," are not eligible for return or exchange.

10. Changes to the Return Policy:

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page with an updated effective date.

If you have any questions or need further assistance with our Return Policy, please reach out to our customer support team at info@findopia.shop